Privacy Policy

Welcome to SHED Services!

("SHED," "we," or "us"). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Site, and your choices about the collection and use of your information.


Information you provide us directly: 
We ask for your personal information such as your first and last name, phone number, e-mail, and physical address when you register a SHED account, or if you correspond with us. We may also retain any messages you send to us or through the Site, and may collect information in User Content you provide to the Site. We use this information to operate, maintain, and provide to you the features and functionality of the Site and Storage Services.

Billing Information:
If you wish to subscribe to our paid services, including our storage and decluttering services (together, the “Services”) through the Site or Mobile App, you will also be required to provide certain information to us or our third-party payment processors. Such information may include credit or debit card information and similar data (collectively, “Billing Information”).

Information we may receive from third parties: 
We may receive information about you from third parties. For example, if you access our Site through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the SHED application, linking your account to the Shed Site, etc., that third party may pass certain information about your use of its service to Shed. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social, and to allow you to invite your friends to use our Site as well as provide you with updates if and when your friends join Shed. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Shed Site.

Inviting a friend to use SHED from the “Invite friends” feature: 
If you choose to use our invitation service to invite a third party to the Site through our “Invite friends” feature, you may directly choose a friend to invite through your mobile device’s native contact list – but we do not require that you import your contacts list to the Site, and we do not retain the information contained in your contacts list. You understand that by inviting a friend to SHED through the “Invite friends” feature, you are directly sending a text or email from your personal accounts and that we are not storing your contact list. In addition, you understand and agree that normal carrier charges apply to communications sent from you phone. Since this invitation is coming directly from your email or phone, we do not have access to or control this communication.

Finding your friends on the Site: 
We may offer a feature that allows you to find your friends or contacts on the SHED Site. If you choose to use the “Find Friends” feature, you can locate your friends with Shed accounts. The “Find friends” feature allows you to choose to locate friends either through (i) your contact list, (ii) social media sites (such as Twitter or Facebook) or (iii) through a search of names and usernames on Shed. If you choose to find your friends through your contact list, then you agree to provide Shed access to your contact list such that we can perform the search necessary to determine whether or not someone associated with the information you provide is using Shed. If you choose to find your friends through social media sites, then you understand that the information these sites provide to us to conduct this type of search is governed by their privacy policies and your account settings on those sites. If you choose to find your friends through a search of names or usernames then simply type a name to search and see if that name or username appears on our Site. Note that we do not retain any information contained in your contacts list, or information from social media sites about your contacts, and we do not use such information for any purpose other than to help you find your friends on Shed.

Analytics information. 
We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Site and Storage Services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Site and Storage Services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual User.

Cookies information: 
Cookies are small text files that a website may store on a user’s device. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us provide you with a better online experience. The information we may collect through the use of cookies allows us to understand how to better serve your needs. Cookies are generally not tied to your personally identifiable information, but we may link cookies to such information, in which case we will treat it as Personal Data. If you object to the use of cookies for any reason, you may set your Internet browser to notify you when you receive a cookie, giving you the opportunity to decide whether or not to accept it. If you decline to receive cookies, however, some aspects of the Site or Services may not work for you.
The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy policy. We may not have access to or control over these cookies.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the SHED website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Log file information: 
Log file information is automatically reported by your browser or mobile device each time you access the Site. When you use our Site, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Site, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information: 
When you use the Site, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information is allows for more accurate reporting and improvement of the Site.

Device identifiers: 
When you access the Site by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by SHED. A device identifier may convey information to us about how you browse and use the Site. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Site. Some features of the Site may not function properly if use or availability of device identifiers is impaired or disabled.

Location data: 
When you use the Site and Storage Services, we may access, collect, monitor and/or remotely store “location data,” including location data that you directly provide to us. Location data allows us to provide the Site and Storage Services (e.g., pick up and deliver your Goods), and may also convey to us information about how you browse and use the Site and Storage Services. Some features of the Site, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Commercial and marketing communications: 
We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Site- and Storage Service- related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Site and Storage Services, technical and security notices). You may not opt out of Site- and Storage Service- related e-mails. You will also be able to be “found” on SHED based on information that you provide (see “Find friends on Shed”) above.

Use of certain service type information we collect about you: 
We use the information described above to:

• provide you access to and use of the Site, Mobile App and Services, including:
- processing, verifying, validating, and completing your transactions,
- associating the belongings you store with us (your “Belongings”) with your account, creating and organizing photographs of your Belongings in your account,
- creating, managing, and maintaining your membership to the Services,
- providing requested customer support and similar services,
- keeping records of your purchase history,
- permitting your participation in contests and promotions we may offer, and
- sending emails and notification regarding your transaction and otherwise as appropriate and for purposes described above;
• send notifications and communications to inform you about our products and services that may be of interest to you, as well as those of our third-party marketing partners;
• inform you about rewards and promotional programs we may offer;
• solicit your feedback, and improve our Site, Mobile App and Services;
• conduct analytics based on your activity using the Site, Mobile App or Services;
• fix any technical problems in the Site, Mobile App or your account; and
• automatically update our Mobile App on your mobile device, if you permit us to do so.


We will not rent or sell your information to third parties outside SHED and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:

Who we may share your information with: 
We may share your information with third-party business partners for the purpose of providing the Site and Storage Services to you. Those business partners will be given limited access to your information as is reasonably necessary to deliver the Site and provide the Storage Services, and we will require that such third parties comply with this Privacy Policy.

Who you may choose to share your User Content with: 
If you choose to make any profile information or other content available to other Users or third parties, such Users and third parties will be able to access the content, as controlled by any applicable privacy settings. Subject to any privacy settings, any content that you make public is searchable by other Users. If you remove information that you posted to any public portions of the Site, copies may remain viewable in cached and archived pages of the Site, or if other Users have copied or saved that information.

What happens in the event of a change of control: 
We may buy or sell/divest/transfer SHED (including any shares in SHED), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Site and Storage Services may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of Shed.

Instances where we are required to share your information: 
SHED will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Site and Storage Services; and/or (c) to exercise or protect the rights, property, or personal safety of Shed, our Users or others.

Sharing certain service type information we collect about you: 
We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

Ads on SHED: 
We may also share certain information such as your location, browser and cookie data and other data relating to your use of our Site with our business partners to deliver advertisements (“ads”) that may be of interest to you. SHED may allow third-party ad servers or ad networks to serve advertisements on the Site or third-party sites and services. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Site and third-party sites and services, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Site and third-party sites and services, and to measure the effectiveness of their ads and to personalize the advertising content. Shed does not sell, rent, or share the information we collect directly from you or about you from third parties with these third-party ad servers or ad networks for such parties’ own marketing purposes.
Please note that an advertiser may ask SHED to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, Shed determines the target audience and Shed serves the advertising to that audience and only provides anonymous aggregated data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach. The Shed Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers. Please consult the respective privacy policies of such advertisers or contact such advertisers for more information.


Storage and Processing: 
Your information collected through the Site may be stored and processed in Canada or any other country in which SHED or its subsidiaries, affiliates or service providers maintain facilities. Shed may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from Canadian laws, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to Canada or any other country in which Shed or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe: 
SHED cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Site. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Shed, at all times. However, Shed cannot ensure or warrant the security of any information you transmit to Shed or guarantee that information on the Site may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the Shed Site, such as social networks. Shed is not responsible for the functionality or security measures of any third party.

Compromise of information: 
In the event that any information under our control is compromised as a result of a breach of security, SHED will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.


You control your account information and settings: 
You may update your account information and email-communication preferences at any time by emailing us at You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Site- and Storage Service- related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Site and Storage Services, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at

Opting out of collection of your information for Tracking / Advertising: 
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents SHED or its business partners from tracking your browser’s activities in relation to the Site, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Site. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at

How long we keep your User Content: 
Following termination or deactivation of your User account, SHED may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes.


SHED does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Site and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at


We are not responsible for the practices employed by websites or services linked to or from the Site, including the information or content contained therein. Please remember that when you use a link to go from the Site to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for and we do not have any control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook) and you allow such a third-party access to your User Content, you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Site.


If you have any questions about this Privacy Policy or the Site, please contact us at


SHED may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page.

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